Director, Lean and Automation | Credit Cards | Delaware

Job Title: Director, Lean and Automation | Credit Cards | Delaware
Contract Type: Permanent
Location: Wilmington, Delaware
Salary: Negotiable
Reference: BBBH17692_1518543565
Contact Name: Mike La Rosa
Contact Email:
Job Published: February 13, 2018 17:39

Job Description

We are partnering with a global bank's credit card business on a Director level search to define and implement their lean and automation strategy.

The Director will own the lean and automation process from design to execution. This will include all aspects of change management both technical and commercial facing such as systems integration, platform replacement, business re-engineering and operating model change. The end goal is to have a best in class customer experience which will be accomplished through cutting edge tech and flawless process design.

Successful candidates will have 10 years of automation experience within a shared services business model. Must have an undergraduate degree in finance. An MBA and/or Six Sigma certification is preferred. As this is a highly visible role, candidates must have excellent stakeholder management skills and able to affect change in a large complex organization.

For more information on this search, please contact Mike La Rosa on 646 766 1211.