Production Engineer - CIMD Lead

Job Title: Production Engineer - CIMD Lead
Contract Type: Permanent
Location: Texas
Salary: $120k - 140k per year
Reference: 22729
Contact Name: Brody Edwards
Contact Email:
Job Published: December 10, 2019 16:31

Job Description

Job Title: Production/Support Engineer 

Location: US-TX-Richardson


The Production Engineering team is responsible for the availability, performance, monitoring, incident response and resolution for the platforms in our division.


- Ensure that before going to production, systems meet supportability requirements, including documentation, runbooks, monitoring, logging, high availability configuration and can pass required disaster recovery plans

- Working closely with central engineering teams to develop and enhance automation capabilities that address the need to detect and recover as quickly as possible

- Maintain services once they are in production by measuring and monitoring availability, latency and overall system health

- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity


- BS or Master's degree in Computer Science or a related technical engineering field

- BSc or Master's degree

- 5-8 years of recent hands-on experience in software industry

- 3+ years of experience with monitoring and service management tools such as PagerDuty, AppDynamics, Splunk and Service Now

- Hands-on expertise in Tableau or other data visualization tools

- Experience in designing, analyzing and troubleshooting large-scale distributed systems

- Experience and curiosity in debugging and optimizing code for routine task automation

- Excellent verbal and written communications skills are essential

- You must have experience managing multiple tasks and using sound judgment when prioritizing and escalating

- You must have extensive experience of issue investigation and root cause analysis of a technical nature

- You must be able to work with deeply technical engineers, identify gaps that need addressing, and hold them to account

- A successful candidate will be able to balance project management trade-offs, own decisions and communicate effectively with senior stakeholders across business, partners, vendors, internal technology stakeholders and technology peers, with an eye towards influencing and driving positive business outcomes

Preferred Qualifications

- Energetic, self-directed and self-motivated, able to build and sustain long-term relationships with clients and colleagues

- Intuitively coalesce towards problems with an open mind, within the context of a team

- Exceptional analytical skills, able to apply knowledge and experience in decision-making to arrive at creative and commercial solutions

- Strong desire to learn and contribute solutions and ideas to a broad team

- Independent and comfortable in a fast paced, ambiguous and often multi-directional work environments

- Ensures accuracy of the information entered into the production scheduling systems

- Ensures accuracy and timeliness of information entered in problem management systems

- Exposure to Lean, Agile, Six Sigma, BPM and ITIL preferable

- Experience of development or live operations (reading code, debugging etc.) relating to in one or more of the following technologies is a plus: Python, JavaScript, Java, SQL, NoSQL, linux shell scripting, terraform, kubernetes, docker, http and networking stacks

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